Frequently Asked Questions
If you currently have a question, the answer is probably here. If not, contact us by clicking here .
I lost my instructions, what should I do?
No problem, here is a link to download it again: Download here
How long does it take to receive an order?
Our average delivery times are 5 to 7 working days.
For some products, we deliver in less than a week.
To avoid high storage and labor costs, we work directly with our producers and therefore have no intermediaries, which allows us to offer you really advantageous prices compared to what you could have in a physical store.
Where do we deliver and what are the delivery costs?
We ship worldwide, and our shipping costs are FREE.
Where do we come from?
Our company is French. We ship our packages directly from our producers located in France, Spain, Italy, Switzerland and Asia.
Who delivers my item and what are the delivery times?
Your items are delivered via your local postal service.
Items are delivered according to the terms of your local post office.
What happens if no one is home?
Your package will be delivered to the post office closest to your home
I entered the wrong delivery address, what should I do?
Don't panic, if your order has not yet been dispatched, contact us immediately and we will be happy to update your information. Otherwise and in accordance with our general conditions of sale, once an order has been dispatched from our warehouse, no further changes can be made.
There are items missing from my order, where are they?
We work with several suppliers, when you place an order, each supplier is responsible for a specific product. If you order 5 different items, you will receive 5 different packages and they will arrive at different times (some will be faster, others slower). On the other hand, if you order the same product 3 times, then they will all be sent in 1 package.
How do I apply my promotional code?
Once this action is done, validate your selection by clicking on "Payment". The payment page will open and you will be able to take full advantage of this offer by entering its code, which will automatically apply the reduction.
Example : A promotion is available on the site "Product A purchased, one Product B free" with the code "PROMO". I select the desired Product A as well as Product B which corresponds to a predefined selection of items. Both items are present in my basket and I can click on the "Payment" button and enter my "PROMO" code in the next step.